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Duane Daniels: Join him for a round of golf! |
This profile of Duane Daniels was published in The Register, (the magazine of the International Association of Registered Financial Consultants), January, 2008. See the profile as it appeared in print (PDF, ~1Mb) |
![]() Duane A. Daniels |
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This is Duane's business dilemma. He is doing well.
He doesn't need to grow his practice much. He can be very selective about
which new clients he takes on. However, he's not sure about how to select
prospective new clients. What should the criteria be? All the trade magazines
tell him to raise the bar and only select clients who have a higher net
worth. So if his best clients average about $1.5 million in net worth,
he should exclude anyone with less. But that strict dollar oriented approach doesn't work
for Duane. No, it's not that he feels that he can't turn anyone away,
it's that his criteria are much more personal and subjective. "I have to like the people," says Duane. "I
have to want to spend time with them." Duane is working on some questions that will help him
weed out people who may not be a good fit. They may be solid middle class
families and God fearing people--they just may not be right for Duane.
(I know this can make Duane sound egotistical and self-centered. But he
isn't). The first question he asks is: "Do you accept personal
responsibility for managing your finances?" If you do, you live below
your means in order to save money, and you keep your personal debt at
a manageable level. If not, Duane won't be able to help you. He doesn't
know what the next great stock pick will be. He can't help reverse years
of poor judgment and dreadful financial behavior. So Duane assumes that you understand that you are ultimately
responsible for your own financial well-being, and then his second question
is: "Can you manage your investment plan yourself?" Do you go
online researching stocks and mutual funds, do you read the Wall Street
Journal regularly? Are you the one at parties that tries to explain what
the Federal Reserve does? Be honest, are you really comfortable managing
your portfolio? If yes, then go for it, you may not need Duane's support.
Duane works best with people who aren't trying to be
financially sophisticated, but who realize that managing their finances
is important. As Duane says, "If you have a plan and manage it, meaning
you stay on course, and live below your means, it's more likely you're
going to do fine. This thing we call financial planning is not rocket
science." His colleagues argue with him and say that a home owner
would never try to fix the plumbing in his house, he'd hire a professional.
So it should be the same thing for financial advice. You should hire someone
with experience. But Duane thinks that if you're really good at plumbing,
and if you have the time, the tools and the interest, (and your spouse
agrees) then why not go for it? Duane's third question for potential clients
is: "Do you take advice willingly?" When your doctor tells you
to stay away from carbs, do you? (Or at least do you make a serious effort?)
When your marriage counselor tells you to be nice to your mother-in-law,
because you only have to see her once a month, do you? If you answer yes, then Duane wants to meet you. Why?
Because Duane sees his job as offering advice. He helps you manage your
own financial plan. Duane tells his clients, "My job is to help manage
you. With my help you could potentially make more good and fewer bad decisions
over your lifetime. You'll take risks when it is appropriate and avoid
them when they are inappropriate."To summarize: If a prospective
client doesn't want to start subscribing to the Wall Street Journal and
is open to letting someone advise them on managing their finances, then
Duane wants to meet. Duane has a final question that can only be answered
with a face to face meeting. "Will we like each other? Will there
be the right chemistry between us?" (OK, that's two questions.)Duane
would like to invite you out for a round of golf. Now don't worry, he
isn't going to ask you a lot of personal questions about your finances,
nor is he going to bore you with his credentials and success stories.
He just wants to tee it up for a couple of hours.For Duane, golf is the
ultimate experience in which to gauge a person's character. It is not
a question of how well you play. You can be a novice or a skilled amateur.
Golf reveals how well you deal with stress, changing environments, and
your ability to keep to your game plan when shots start going awry. Now don't expect to see a world class golfer when Duane
tees off; he holds a modest 12 handicap. It's not always fairways and
greens. And if you listen closely you may even hear him mutter a few choice
words under his breath as the ball hooks left. But then you'll see a big
smile as he trots off into the woods. He knows it's a game and that the
most important shot is the next one.Duane wants to know if you lose your
cool when you can't get the ball out of a bunker. If you do, you might
also be the type of person that panics when the market has a correction.
And when you let your emotions drive your decisions, the results can be
bad and life-altering. Duane realizes that trust is the key to a successful
relationship. And trust works both ways. Once a prospective client told
him outright, "To put it bluntly, I don't know you, so I don't trust
you." Duane's answer floored him: "Not to put you down,
but I don't need your business--I appreciate your business. The reason
we're meeting is to see if we like each other." Duane says "In the old model of negotiating with
a prospective client, he throws up an objection and the sales guy is supposed
to overcome it. For example, the client says: "We worked with a stock
broker who got us this rate of return, can you beat that?" "I don't work that way," Duane says. "I'm
not a car salesman trying to turn around every objection and beat out
some theoretical competitor. I may startle them and say, 'You know, maybe
we just aren't a good fit.'" Duane understands that a newly-minted advisor, just
trying to build up a practice, may not be able to be so selective. However,
he would argue that if you don't follow your gut when it comes to people,
you'll be sorry in the long run. "Using your gut to make long-term financial decisions is a big mistake." He argues, "You need independent analysis and thinking. However, when it comes to starting a relationship, your gut knows you best." |
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